TOUCHWINDOW - Interactive

Interactive multimedia software


Educational Technology & Society 2(2) 1999
ISSN 1436-4522

Usability Testing for Developing Effective Interactive Multimedia Software: Concepts, Dimensions, and Procedures

ABSTRACT

Usability testing is a dynamic process that can be used throughout the process of developing interactive multimedia software. The purpose of usability testing is to find problems and make recommendations to improve the utility of a product during its design and development. For developing effective interactive multimedia software, dimensions of usability testing were classified into the general categories of: learnability; performance effectiveness; flexibility; error tolerance and system integrity; and user satisfaction. In the process of usability testing, evaluation experts consider the nature of users and tasks, tradeoffs supported by the iterative design paradigm, and real world constraints to effectively evaluate and improve interactive multimedia software. Different methods address different purposes and involve a combination of user and usability testing, however, usability practitioners follow the seven general procedures of usability testing for effective multimedia development. As the knowledge about usability testing grows, evaluation experts will be able to choose more effective and efficient methods and techniques that are appropriate to their goals.

Keywords: Formative Evaluation; Interactive Multimedia; Usability; Usability Testing Dimensions; User-centered Design



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